Merchant Operation (Mandarin Speaker)

Tanggung Jawab

Job Description:

• Maintain daily merchant relations, coordinate issues, and respond to merchant needs in a timely manner.
• Drive merchant sales growth and achieve category KPIs. Be sensitive to sales fluctuations of categories and merchants, and continuously improve the sales volume and proportion of key merchants through operational strategies. Manage merchant activity, retention rate, churn warning, and retention initiatives.
• Implement tiered operation for merchants (top merchants/mid-tier merchants/new merchants) and develop differentiated operational strategies, including differentiated management of communication frequency, negotiation intensity, resource allocation, subsidies, etc.
• Data Monitoring & Business Analysis
• Monitor core of data categories and merchants by daily and weekly, including traffic, conversion rate, average order value, repurchase rate, etc.
• Analyze the causes of underperforming merchants and provide actionable improvement suggestions.
• Generate weekly and monthly category operation reports to support decision-making.

Kualifikasi

Job Requirements:

• Experience on 1 years of relevant experience in E-Commerce industry or operations platform. Experience in merchant operation or category operation on E-Commerce platform is preferred.
• Able to speak Mandarin both speaking and writing are preferred.
• Good communication and coordination skills, able to independently liaise with merchants and promote cross department cooperation.
• Proficient in Excel for data statistics and basic analysis, also detail-oriented with strong learning ability.
• Strong sense of responsibility and execution ability.

Tentang Perusahaan

Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.

In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.