Digital Marketing Account Manager

The Account Manager is accountable for managing and strengthening relationships with our enterprise/multi-channel clients. With the ultimate goal of bringing new client ideas and solutions, the focus is to exceed client expectations through management, oversight, and execution across several digital channels (paid search, social, display, search engine optimization, email, and web). The primary responsibilities in this role are to act as the liaison and agency point of contact between clients and internal teams ensuring clients’ needs are met; focus on improving client satisfaction and retention; track and manage contract renewals and upsells; collaborate and provide strategic support cross-functionally. The ideal candidate for this role will be self-driven, passionate about pushing boundaries and driving initiatives forward, gets energized by speaking with clients and helping their businesses succeed, and loves to find solutions and paths forward even when circumstances are not highly structured.RequirementsAccount Management (80%)Serve as the primary point of contact for your book of clientsProvide proactive interaction via phone, email, video conferencing, and in-personAct as a liaison between clients and internal teamsUnderstand expectations and communicate onboarding timeline, goals and strategy, and the best way to deliver reports and deliverables to clientsEnsure client goals and execution tactics are alignedImprove communication across departments and increase the visibility of strategy across teams for clients utilizing multiple servicesResolve client complaints and issues; communicate with senior staff internally when escalation is needed and appropriateFocus on retention of clients through quality execution, relationships, and strong client serviceContract management (including renewals, upsells, ad-hoc fee negotiations)Work with channel team managers to establish account priorityCross-Functional Support (15%)Join the sales team on prospective client meetings and assist with audits/preparationServe as a liaison between the sales and channel teams to enhance sales materials, and channel team understanding of the sales processDevelop case studies and testimonialsProcess Improvement (5%)Develop new and refine existing processes that can be utilized across teams (client onboarding, reporting, internal cross-channel communication, etc.)Improve process, manage execution, and help communicate account launches, budget/kicker/media updates, and renewals to OperationsMake sure that accounts are linked and we have proper access, billing info includedRequirements:Bachelors DegreeKnowledge of and ability to communicate all digital servicesAbility to build strong client relationshipsConfident presenting to clients via phone and in-personMinimum 1 year of experience with paid search, social, and display marketing platforms, and tracking/tagging methods5 + years of total professional experienceAbility to manage change and maintain a positive attitudeBenefitsLogical BenefitsMedical, Dental, Vision, Short-Term Disability, and Life insurance401(k) plus match, to help plan for your futurePaid time off (starting at 15 days), plus paid holidays, paid sick days, and paid personal days.Flexible FridaysOption to work completely remoteAccess to senior management and mentoring opportunitiesOptional COVID safe company gatheringsLogical is an Equal Opportunity Employer. We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.Originally posted on Himalayas